Thanks for the screenshots.
That explains the situation better.
So as far as I can tell the issue is the inability launch the Admin client from the web since it seems to run fine when launched directly.
If that is the case then I would look into Windows permission issues and the Internet Explorer settings.
That page is trying to launch an executable on the local workstation via an Activex control embedded in the page.
Here are a few thing to try in order to fin out which setting is causing this:
- Disable the IE pop-up blocker
- Lower the security setting under Internet Explorer -> Options -> Security (choose the appropriate tab corresponding to the zone where your BPC application server is)
Let me know what you find.